❓ 1. Do you support direct delivery and Dropshipping?
Yes, we offer Dropshipping services. You can provide the necessary information, and we will arrange the product and ship it within 3 days.
❓ 2. What is the standard lead time for delivery?
We deliver quickly. Samples are sent within 3 days; bulk orders take 5-10 days. OEM/ODM orders require approximately 15-25 days, while RTS orders under 500 pieces are processed within 7-14 days.
❓ 3. Can I customize products with my own logo and packaging?
Absolutely. We support both OEM and ODM orders. We have a dedicated team for customization. The minimum order quantity for customized products and packaging is 500 pieces.
❓ 4. What are the available payment methods?
We accept various payment methods including Credit Cards, PayPal, Wire Transfer (T/T), and Western Union. Alibaba Trade Assurance is also supported for your convenience.
❓ 5. What is your warranty policy for defective products?
All products are guaranteed for one year from delivery. If any quality issues arise within the warranty period, we will provide replacements or send new products to ensure your satisfaction.
❓ 6. What modes of transportation do you use?
We offer flexible shipping options including Express delivery, Air freight, Sea freight, or dedicated special logistics lines depending on your requirements.
Osfor Toy
